Frequently Asked Questions
How Long Does Delivery Take?
Our typical delivery time from approval of your proof is between 2 and 3 weeks. We can rush orders if our schedule and materials supply allows. If you have an urgent order, it's always best to contact us to make sure we can fit you in.
Will I Be Charged Extra Tax, VAT or Duty?
All of our prices include VAT in the UK and we ship from within the UK too, meaning you won't get any nasty debt collection letters from couriers demanding unpaid tax.
How Long Does A LED Neon Last?
Our LED's are very high quality and have a lifespan of around 50,000 hours. When we mention lifespan, what we mean is that after 50,000 hours of use, the light will be half as bright as when it was new.
What's The Difference Between Glass Neon & LED Neon?
Glass, gas or traditional neon uses super high voltages to charge gas inside a glass tube to produce the light. LED's are 12v and used everywhere from phones, computers, watches and pretty much everything you can think of.
Our opinion here at Neon87 is that nothing can match the Glass Neon look, and if that is what you want, we are happy to refer you to trusted craftsmen who are the best in the country. However, for many clients LED Neon is better choice due to durability, style, and price.
What Is An LED Neon Made Of?
Our LED Neon is made using super high quality LED strips with 120 diodes per meter. It is then encased in silicone during an extrusion process. This turns the light from dots, into a long line.
What Are The Backing Options?
As standard we cut to the outline of the sign design, but we can also keep the acrylic backing as a rectangle. Depending on design, we can also cut the insides of the letters out. If you would like this option, let's discuss, as this makes the sign more prone to breakages.
We can also offer different colours, glitter, and mirrored backings. Please contact us to discuss these bespoke options too.
How Do You Power An LED Neon Sign?
Our signs are all 12v and powered by a 12v transformer. These transformers then plug into the mains with a 3-pin plug. We can supply transformers that can be wired by a qualified electrician into the mains and you can use a light switch to turn on and off.
What Size Will My Sign Be?
If ordering a pre-designed sign, the dimensions will be on the product page. If ordering a custom, you can roughly multiply the number of characters by the size guide on the custom page. After ordering, we will email you a proof will sizing on for final approval before we add to the production schedule. If you would like to confirm the sizes before ordering, please contact us and we will be more than happy to help.
How Do You Care For An LED Sign?
Our Neon's are very tough but will get dusty. To clean, always use a fresh microfibre cloth to wipe gently. Hard cloths and brushes can scratch the acrylic. Take care of avoiding the wires as you may pull one loose. For external signs, they may suffer from algae etc. Do not hose or pressure wash them, use a microfibre cloth only.
How Do I Hang My LED Neon Sign?
As standard, we supply stand off screws which raise the sign off of the wall to allow the light to shine behind. We can also supply hanging kits which most event companies favour.
How Long Is The Warranty?
We offer a 2 year warranty on indoor signs, 1 year on outdoor LED Neon signs and various other timespans for other signage types.
What Is The Minimum Size of Letter I Can Use?
Due to material limitations, we don't like to go smaller than 50mm. When at this size we will use a thinner LED Neon material.
Can You Copy My Logo?
Yes, we have helped 100's of companies recreate their logo in Neon. Please either fill in the form at the bottom of our custom neon page, or email us. We will turn the design into a neon mockup so you can see how it would look!
Can I Pick A Custom Font?
Yes, many of our customers want us to use the font they use in all of their branding. Either let us know the name of the font, or email us the font file and we will create a visual for you using your font.
Do You Offer Bulk Discounts?
Yes, we work with many chains of companies who want multiple signs for all their shops, restaurants, offices etc. We offer discounts from 2 units and can produce 100s of identical signs. If you want 100s we have custom options which brings the cost down by around 70% compared to normal neon.
Do You Ship Overseas?
Yes, we are fully insured to supply every country in the world, including USA and Canada (this costs us a lot extra in fees).
What Happens If Something Goes Wrong?
This is the last thing we want to happen. If anything goes wrong, please tell us and we will either advise how to fix it, replace any broken part of in extreme circumstances, request you send it back to us for either repair or replacement.
What Happens If My Sign Arrives Broken?
In the super unlikely event this happens. Ideally, refuse delivery if it's obvious. If not, take lots of photos and send them to us. We will arrange collection to deliver the sign back to us and we will make you a brand new fresh one.
Any other questions? Contact us either via messenger, email or phone :)